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Asluxe Simple classic iPhone brown flowers leather case
$45.99
in Stock
- Free Shipping
Get 20% OFF? Let items over 3 pcs
Get 15% OFF?Let totals over $110.00
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Description
- 4 Reviews
- 5 Q&A
Customer Say
The most real reviews and questions from customers and fans all over the world, maybe they help to understand our products, let's start now!
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Customer Question
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My Asluxe parcel is lost, what do I do?
Asked by Guest
All shipping timeframes operate in business days which excludes weekends and public holidays.
If your delivery has exceeded the shipping timeframe you will need to contact the courier delivering the parcel to you incase they have more information that isn't shown on your tracking link. Your parcel could be awaiting collection at your local post office.
If they are unable to locate your parcel, please reach out to our Customer Experience team at help@asluxe.com -
Can I edit or cancel my order?
Asked by Guest
We have a very fast turn around of orders in our warehouse to ensure quick delivery, this means we can't guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact us with the subject 'cancel' and your order details as soon as possible. If your order has already been shipped, you can return this by following the steps here. -
How long does it take before my order gets shipped?
Asked by Guest
We are aiming to have your order dispatched from our facility within 1-3 business days. However, please bear with us in case we are spending extra time in checking / perfecting your items, particularly during the peak season around the end of the year.
Furthermore, there will be chances that the item that you ordered may run out of stock though we are doing our best to avoid this from happening. We will definitely try to get you notified as soon as possible if that happens.
You may on and off notice during checkout that the estimated delivery time is exceptionally long. This could be due to that some products are currently having nil inventory and restock of the goods is in progress.
Please contact our customer service team if there is any question concerning the time to dispatch. -
Can I return my product for a refund?
Asked by Guest
Sure! We're 100% committed to making you happy. If you wish to return your item(s), please contact us , grateful if you can provide the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable), and we will provide the return instructions in details! Returns without prior communication with us will not be accepted. -
What if I receive a defective item?
Asked by Guest
We got you covered! Please contact us with a photo of the defects. Customers are required to return the defective items. For returning defective item within 10 days from receiving your order, we are responsible for all the fees involved for returning items. After 10 days from receiving your order, customer are responsible for all the fees involved for returning items.
Return packages remain the responsibility of the customer until it is received by our team. Therefore, it is recommended that the customer takes necessary precautions by using registered and traceable services when returning the package. Once the items are returned, we will arrange a replacement of the same product for you right away after verifying the quality issue. If your product(s) is discontinued or out-of-stock, it may be replaced by a similar option.
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