Luxury claer designer gucci iPhone Case for iphone 11 12 13 series - Asluxe iPhone case

You have 3 options to track your parcel:

1. Online tracking order status
Visit the following address to check the latest logistics status of your order through your email address.
Track my order

2. Got a Asluxe account?
Log in your account through the online store, check out the fulfilment status against your recent order. If the order has been fulfilled, click onto the order information & you can find your tracking information there.


3. I don't have a Asluxe account yet

As soon as your order has been fulfilled, you'll receive a shipping confirmation email. You will then be able to track your order through the tracking link on the email. If you haven't received an email yet, don’t stress! Your order will usually take around 2-4 business days to be dispatched.



*Please note, tracking can take around 48 hours to update after dispatch.

We have a very fast turn around of orders in our warehouse to ensure quick delivery, this means we can't guarantee orders can be edited or cancelled once placed. If you would like to edit or cancel your order please contact us with the subject 'cancel' and your order details as soon as possible. If your order has already been shipped, you can return this by following the steps here.

If your package becomes damaged during transit, notify us within 7 days of the parcel being delivered at help@asluxe.com with clear photos of everything you have received and the condition of the parcel/products.
We can inspect the damaged package and the damaged items may be replaced.

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Please be advised that shipping fee are non-refundable. Any discounts that were applied with a minimum purchase requirement may not be applicable after a removal of product(s) in an order. For discounts that are applicable on second/subsequent item, the discount will be revoked on partial return of the order, and the unreturned item will be charged in original price. Shipping fee may also be applied.

Returns made will be refunded in your original form of payment. There might be a lead time required by PayPal (our credit card settlement service provider) to set up the refund.